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クレ－ムは「最初の３０秒」で９割解決 ー クレ－ム対応　最強の話しかた［完全版］クレ－ム対応　最強の話しかた［完全版］

山下由美
102.40 MYR
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92.16

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指導企業１０００社のすごいコンサルタントが教えるノウハウ。会話例を３０本新たに収録してわかりやすさ大幅アップ！

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