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Delivering Public Services That Work

Middleton, Peter (EDT)/ Seddon, John (FRW)
130.03 MYR
Member Price
117.03
English

Product Description

Brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that bring about rapid and extraordinary change and show: how they did it, step by step; how they overcame initial resistance and hostility from staff; and, the unexpected benefits that can accrue.

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