E-Invoice FAQ

You may request an e-invoice from the link below from10 am onwards on the next 2 working days after the order shipped out and till 11:59 pm on the first (4th) calendar day of the following month.

Click here to request E-Invoice

An e-invoice is a digital representation of a transaction exchange between a seller (supplier) and a purchaser (buyer), which goes through the government portal for validation and recordkeeping. E-Invoice replaces paper or electronic documents such as invoices, credit notes, debit notes and refund notes.

For more information, you may refer to the IRBM e-Invoice microsite: 
https://www.hasil.gov.my/e-invois/

An e-invoice validated by the Inland Revenue Board of Malaysia (IRBM) contains all the details of an invoice along with a Unique Identification Number (“UIN”), which is generated by the government system (MyInvois Portal) after proper verification of the core fields. A QR code will be generated after IRBM verification, and this code enables the purchaser to validate the e-invoice online.

You may request an e-invoice from the website link from 10 am onwards on the next 2 working days after the order shipped out and till 11:59 pm on the first (4th) calendar day of the following month. For any request for an e-invoice that is submitted later than the stipulated timeframe, KINOKUNIYA MALAYSIA has no obligation to issue an e-invoice to the customer.

 Example 1:
The order shipped out on 4 Jan 2025, the customer is to request an e-invoice from 7 Jan 2025 at 10.00 am onwards up to the last day 4 Feb 2025 at 11.59 pm.

 Example 2:
The order shipped out on 31 Jan 2025, the customer is to request an e-invoice on 3 Feb 2025 from 10.00 am onward till 4 Feb 2025 11:59 pm only.

 Example 3:
The order shipped out on 31 Jan 2025, the customer tried to request an e-invoice on 5 Feb at 12.05 am. This request cannot be submitted and processed by KINOKUNIYA MALAYSIA.

Please refer to the fields below.

Fields

• Name / Company Name
• NRIC / BRN (New)
• SST Number
• Email Address
• Phone Number
• Personal TIN / Company TIN

The above fields are mandatory except SST Number, which is not applicable to a company that is not SST-registered.

For Foreign Customer:

Please tick “Non-Malaysian” and fill in your Passport Number.

For Personal TIN field, please input the General TIN: “EI00000000020”.

For online purchases please fill up the Invoice No. and Total Amount in the E-Invoice Request Form.

A Tax Identification Number (TIN), also known as an Income Tax Number, is a unique identification number that is assigned to individuals and business entities that are registered taxpayers with the Inland Revenue Board of Malaysia (IRBM).

Where to find TINs?
a) Via online through MyTax at the following link: https://mytax.hasil.gov.my ;
b) HASiL Live Chat;
c) HASiL Care Line at +603-8911 1000 / +603-8911 1100 (Overseas);
d) Customer Feedback Form at HASiL’s Official Portal https://maklumbalaspelanggan.hasil.gov.my/Public/ ; or
e) Nearest HASiL Branch.

Please allow up to 3 working days from the date of request for the validated e-invoice sent to you.

The validated e-invoice will be sent to the email address that you provided in the E-invoice Request Form. Please check your email inbox. If unavailable, please check the spam/junk folder. Alternatively, you can log in to myInvois Portal (myinvois.hasil.gov.my) and retrieve the successful e-invoice document details.

No, only one (1) submission is allowed for one sales receipt/order number. Customers are required to ensure all the information provided in the request form is true and complete before clicking “Create”.

If validation fails, please check the email notification and follow the instructions to edit your data in the E-Invoice Request Form.

Refund/Exchange is not allowed once you have requested for E-Invoice OR after the fourth (4th) calendar day of the following month of purchase.

Please contact our customer service if you have any queries.
E-mail:kl.online.enquiry@my.bookskinokuniya.com