Help Center

How to Request a Exchange & Refund:

• Email us within 7 days by sending us your order ID, photos of the issue, and reason for exchange to kl.online.enquiry@my.bookskinokuniya.com
• We'll approve and send you a return label. Courier company will arrange pickup from delivered address. For wrong/damaged items, we cover return shipping. For change-of-mind, customer pays return shipping or return book to our KLCC Store.
• Once we receive and inspect it, we'll process your refund or replacement.

Refund:

Refunds go back to your original payment method: Process will usually take around 2 - 4 weeks to complete, kindly check your bank monthly statement after the refund has been approved.

Exchange:

Want a replacement instead? Let us know in your request. If the item is in stock, we'll ship it out right away.

Shipping Fee:

Original shipping fee is non-refundable unless the return is due to our error.