{"product_id":"9781800626775","title":"Customer Experience Management in the Caribbean : Concepts, Case Studies and Challenges","description":"\u003cp\u003eIn light of the shift from service and satisfaction to loyalty and retention, Customer Experience (CX) is vital, involving all interactions with a brand. Success demands planning, training, data use, tech adaptation. Caribbean context explored, discussing theories, cases, challenges, trends shaping CX's future impact.\u003c\/p\u003e","brand":"CABI Publishing","offers":[{"title":"Default Title","offer_id":52628807221559,"sku":"00000_00000_00000_00000","price":739.55,"currency_code":"MYR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781800626775-1.jpg?v=1783496582","url":"https:\/\/kinokuniya.com.my\/products\/9781800626775","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}