{"product_id":"9781637428900","title":"The Unforgettable Advantage : How to Deliver Service They Remember","description":"\u003cp\u003eEmpower your team to transform routine customer interactions into memorable experiences that boost loyalty and brand value. This practical guide offers actionable steps in emotional intelligence, service recovery, and culture-building for industries like retail, hospitality, and healthcare, ensuring exceptional service every time.\u003c\/p\u003e","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":52597768225079,"sku":"00000_00000_00000_00000","price":173.32,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781637428900-1.jpg?v=1783227369","url":"https:\/\/kinokuniya.com.my\/products\/9781637428900","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}