{"product_id":"9781593119355","title":"Building a Customer Service Culture : The Seven Serviceelements of Customer Success","description":"\u003cp\u003eThis book goes beyond theory to provide practical tools for implementing excellent customer service. It explores foundational principles and actionable strategies to build lasting customer relationships and create a strong service culture, helping individuals and organizations turn service into a competitive advantage.\u003c\/p\u003e","brand":"Information Age Publishing","offers":[{"title":"Default Title","offer_id":52359328235831,"sku":"00000_00000_00000_00000","price":301.45,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781593119355-1.jpg?v=1783222878","url":"https:\/\/kinokuniya.com.my\/products\/9781593119355","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}