{"product_id":"9781591845812","title":"The Effortless Experience : Conquering the New Battleground for Customer Loyalty","description":"\u003cp\u003eDescribes how many companies erroneously believe that customer loyalty is won by dazzling them, but that research and surveys show that loyalty is based on delivering on basic promises, and offers insights for companies to improve brand loyalty.\u003c\/p\u003e","brand":"Portfolio","offers":[{"title":"Default Title","offer_id":52368056222007,"sku":"00000_00000_00000_00000","price":167.95,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781591845812-1.jpg?v=1784956010","url":"https:\/\/kinokuniya.com.my\/products\/9781591845812","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}