{"product_id":"9781412913751","title":"Service Leadership : The Quest for Competitive Advantage","description":"\u003cp\u003eProviding a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.\u003c\/p\u003e","brand":"Sage Pubns","offers":[{"title":"Default Title","offer_id":52528355803447,"sku":"00000_00000_00000_00000","price":1067.34,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781412913751-1.jpg?v=1783195584","url":"https:\/\/kinokuniya.com.my\/products\/9781412913751","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}