{"product_id":"9781032836911","title":"Transforming Public Services by Design : Re-Orienting Policies, Organizations and Services around People","description":"\u003cp\u003eTransforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Reven\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":52651611750711,"sku":"00000_00000_00000_00000","price":276.04,"currency_code":"MYR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781032836911-1.jpg?v=1784950952","url":"https:\/\/kinokuniya.com.my\/products\/9781032836911","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}