{"product_id":"9780803974647","title":"Quality Improvement in European Public Services : Concepts, Cases and Commentary","description":"\u003cp\u003eProvides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.\u003c\/p\u003e","brand":"Sage Pubns Ltd","offers":[{"title":"Default Title","offer_id":52267848827191,"sku":"00000_00000_00000_00000","price":1381.59,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9780803974647-1.jpg?v=1784959753","url":"https:\/\/kinokuniya.com.my\/products\/9780803974647","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}