{"product_id":"9780787951399","title":"Monitoring, Measuring, and Managing Customer Service","description":"\u003cp\u003eExcellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service.\u003c\/p\u003e","brand":"Jossey-Bass Inc Pub","offers":[{"title":"Default Title","offer_id":52269589758263,"sku":"00000_00000_00000_00000","price":265.48,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9780787951399-1.jpg?v=1784959201","url":"https:\/\/kinokuniya.com.my\/products\/9780787951399","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}