{"product_id":"9780367783747","title":"Designing Service Excellence : People and Technology","description":"\u003cp\u003eThe moment of truth—that instant when consumers experience and judge service quality—often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":52286543954231,"sku":"00000_00000_00000_00000","price":395.45,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9780367783747-1.jpg?v=1783107566","url":"https:\/\/kinokuniya.com.my\/products\/9780367783747","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}