{"product_id":"9781908596901","title":"Learning to Run - a Guide to Business Process Re-engineering","description":"\u003cp\u003eDavid Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: \/ No Cross-functional communication or co-operation. \/ No understanding of the end-to-end process \/ No ownership of the end-to-end process \/ Blame culture \/ Silo mentality \/ Resistance to change \/ Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.\u003c\/p\u003e","brand":"Grosvenor House Publishing Ltd","offers":[{"title":"Default Title","offer_id":52363930730807,"sku":"00000_00000_00000_00000","price":92.05,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0962\/3548\/7543\/files\/9781908596901-1.jpg?v=1783245247","url":"https:\/\/kinokuniya.com.my\/ja\/products\/9781908596901","provider":"Books Kinokuniya Malaysia","version":"1.0","type":"link"}